
AI Hard Rock Riviera Maya Hacienda 5 Nights
TripAdvisor Rating
Overview
Welcome to Hard Rock Hotel Riviera Maya, our incredible All-Inclusive hotel in Riviera Maya! Here, luxury and satisfaction are perfectly combined in a setting of beautiful tropical views & a private white sand beach. Now Hard Rock Hotel Riviera Maya has its very own water park, Rockaway Bay. Be the first to slide down our slides! 9 for children & adolescents; 8 of different sizes for children; and 6 high speed for teens and adults. Luxury Tents and Rock Shop® - $ 2 pools, including a children's pool Swimming, snorkeling, paddling and kayaking on the private beach of the seaside resort. Body Rock® Fitness Center with state-of-the-art gym, weight training equipment and a variety of classes at Les Mills Hard Rock Roxity Kids Club ™ The Cavern Music Lab - Teens Lounge & Club Slide, tennis courts, bicycles and climbing wall. For the Woodward Monkey Experience & Wrecktangle - fees will apply.
This is a Mandatory All-Inclusive Resort. Review the All-inclusive fees that are required and are not included in the price of the accommodations.1
Additional fees and policies may apply. Please view all fee and policy information below.
Mandatory Fees
- Mandatory usage fee is 17.75 U.S. dollars, per person, per stay, . Only Credit Cards accepted. PER PERSON FOREIGNER FEE. Complete the form & payment at https://visitax.gob.mx before departure.
Resort Fees
- Mandatory environment tax fee is 33.94 local currency . Only Credit Cards accepted. Mandatory Environmental Tax is per unit, per night.
- Mandatory state lodging tax fee is 3 % for all units. Cash or Credit is accepted. This tax is included in the all-inclusive fees.
Availability
This is a Mandatory All-Inclusive resort, which means that should you confirm, you must participate in all-inclusive and are required to pay the associated fees. At the time of confirmation, you'll pay a base price and additional fees will be due directly to the resort at or before check-in. The additional fees are detailed lower on this resort's page as well as during the booking process. Would you like to continue?
Location
No PH locations were found in the nearby vicinity of the resort.
Reviews
Resort Information
- Resort Amenities
- Restaurants and Dining
- Activities
- Accessibility
- Unit Info
- Airport Information
- Check-In Information
- Front Desk Information
- ATM/banking (Onsite)
- Bar/lounge (Onsite)
- Billiards or pool table (Yes)
- Car Rental (Onsite)
- Concierge desk/services (Yes)
- Conference facilities (Onsite)
- Currency exchange (Onsite)
- Dry cleaning/laundry service (Onsite)
- Fitness Center (Onsite)
- Game room (Onsite)
- Gift shops or newsstand (Yes)
- Hot tub (Onsite)
- Internet access in public areas (fees may apply) (Wireless Internet Access in all rooms., Wireless Internet Access)
- Laundry facilities (Onsite)
- Medical facility (Onsite)
- Movie Rental (Onsite)
- Multilingual staff (Yes)
- Nightclub (Onsite)
- Onsite - Swimming pool - children's (Yes)
- Poolside bar (Yes)
- Post Office (Offsite)
- Salon (Onsite)
- Sauna (Yes)
- Spa (Onsite)
- Sport Courts / Grounds (Onsite)
- Steam Room (Yes)
- Swimming pool (Onsite)
- Proximity: Onsite
- Snack Bar: Yes
- (Swimming) beach (6 Miles)
- Amusement Parks (9 Miles)
- Beach (Onsite)
- Beach facilities (Onsite)
- Bicycling (Onsite)
- Boating (Nearby)
- Child care (Onsite)
- Cinema/Movie Theater
- Cultural Sites (19 Miles)
- Driving distances to attractions (15 minutes)
- Entertainment / Nightlife (Onsite)
- Fishing (Nearby)
- Golf (Nearby)
- Golf - driving range (12 Miles)
- Historical Areas (25 Miles)
- Horseback Riding (Nearby)
- Natural Sites (9 Miles)
- Parks/Zoos (9 Miles)
- Ping Pong (Onsite)
- Playground (Onsite)
- Safari (Offsite)
- Scuba Diving (Nearby)
- Shopping (Onsite)
- Snorkeling (Onsite)
- Tennis (Onsite)
- Theme Park (9 Miles)
- Volleyball (Onsite)
- Water park (16 Miles)
- Water Skiing (Nearby)
- Windsurfing (Nearby)
- Wineries (12 Miles)
- Elevator: Yes
- Equipment For Deaf: Yes
- Braile Or Raised Signage: No
- The Hard Rock Hotel Riviera Maya boasts 577 ultra-plush rooms and suites offering all the amenities you could want. With private balconies, hydro spa tubs, flat-screen satellite TVs, and free Wi-Fi throughout, guests can vacation like a rock star. We provide 24-hour room service, a fully stocked mini-bar, and snacks, so you can kick back and relax in style. Experience non-stop service and style of the Hard Rock Hotel Riviera Maya, where every guest is treated like a rock star. Hotel units for two can accommodate two adults, and Hotel units for four can accommodate up to three adults and one child up to age 17.
- Cancun - CUN (50 Miles)
- Airport Shuttle Service Available: Yes
- From the Cancun International Airport, go south on highway 307 towards Chetumal, follow the signs to Puerto Aventuras, passing through Puerto Morelos and Playa del Carmen. Transportation from the airport is included.*To confirm the transportation service included, please e-mail the resort at least 10 days prior to the arrival date to vacationplanners@hrhrivieramaya.com and provide them with your reservation information like your RCI I.D., Full Name, Resort Confirmed, Airline, Flight Number, Arrival Date & Time and the number of travelers.
- Check-In: 15:00
- Check-Out: 12:00
- Front Desk Available: Yes
- Front Desk Available 24 Hours
Policy Restrictions
- Min. Occ. 2 adults per unit, additional people at extra cost, max. 4 people per room.
- Pet Information: Animals are permitted; You must contact resort prior to travel for restrictions and or fees.
Other Information
- All Inclusive Fees are charged based on the number of guests considering the required occupancy is m
- Contact for any special request to the hotel: customercarervm@hrhrivieramaya.com Please include in y
- Legendary or Palace Premier owners with active or inactive memberships and RCI membership beginning
- Pet-friendly resort ONLY allows dogs and cats. Maximum two pets is allowed per room for USD $150 pe
- Prior to travel, RCI recommends contacting your host resort as well as local, state and federal webs
- RCI recommends contacting your host resort as well as local, state and federal websites for advisori
All Inclusive Information1
This is a Mandatory All-Inclusive Resort. Mandatory All-Inclusive means that you must participate in the resort's all-inclusive program and you are required to pay the associated all-inclusive fees. All-inclusive fees are due directly to the resort at or before check-in and are required for all members of your party. The all-inclusive fees for this resort are listed below:
Our unique Riviera Maya all-inclusive beach property offers a celebrity-style ultimate beachfront playground, transforming the typical all-inclusive vacation into a rockstar paradise. The resort reflects our Mexican heritage and cosmopolitan flair. Enjoy Hard Rock Hotel Riviera Maya Hacienda and our authentic all-inclusive program. Please note that guests MUST PREPAY the all-inclusive fees for their stay at the Hard Rock Hotels according to the seasonality of their travel dates. For HIGH SEASON reservations from December 17 to January 4, the all-inclusive fees must be paid at least 45 DAYS BEFORE the scheduled check-in date. If the fees are not prepaid, you will NOT be eligible for the discount pricing, and your reservation may be canceled. For LOW SEASON reservations from January 5 to December 16, the all-inclusive fees must be prepaid at least 15 DAYS BEFORE the scheduled check-in date. To prepay all-inclusive rates, call (866) 437-5817 from the U.S. and (866) 640-1681 from Canada, +(55) 11 5461-6050 from Brazil, and +52 (998) 881 1290 from other countries & and Mexico or email prearrival@rcdhotels.com. Service hours are Monday to Friday from 8.00 am to 6.00 pm (GMT-5) and Saturday from 9.00 am to 2.00 pm (GMT-5). A Legendary Vacation Club pre-collection agent may contact you to collect your all-inclusive payment. Complimentary round-trip airport transfers must be requested by email at transfercancun@rcdhotels.com a minimum of ten days before the scheduled check-in date and must include all guests’ names, flight numbers, and arrival and departure dates and times. If your reservation is made less than ten days in advance or if your stay is reserved for less than three nights, complimentary transportation is not provided. Cancellation Policies: Low season cancellations: If a reservation is canceled at least 30 days before check-in, a one-night penalty will apply. The Low Season in 2025 is from January 6 through December 20, except for April 13 through April 19. High Season cancellations: If a reservation is canceled at least 45 days before check-in, a refund is offered. Otherwise, the fees are not refundable. The high season in 2025 is from December 21st through January 5th, 2026, and from April 13th through April 19th. If a refund is not requested, the amount paid may be applied to another reservation at an RCD resort, including Hard Rock Cancun, Hard Rock Riviera Maya, Hard Rock Vallarta, Hard Rock Los Cabos, Hard Rock Punta Cana, as long as
All Inclusive Fees and program terms and conditions are determined by each Resort and are subject to change without notice.
Click here to see more information on applicable Resort Fees.